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Frequently Asked Questions (FAQs)

This section provides answers to common questions regarding access, usage, and support for the Workers Welfare Fund Management Information System (MIS).


1 What is the Workers Welfare Fund (WWF)?

WWF is a federal government organization established under the Workers Welfare Fund Ordinance, 1971. It provides welfare services to industrial workers of Pakistan, including housing, education, financial grants, and other social support programs.

2 Who can benefit from WWF services?

Eligible beneficiaries are:

  • Registered industrial workers employed in factories/establishments covered under the WWF Ordinance.
  • Dependents of registered workers (children, spouse, widows).
  • Registered companies and panel schools participating in WWF programs.

3 What benefits does WWF provide?

WWF offers:

  • Housing & Estates: Construction of low-cost housing units and residential colonies for workers.
  • Education:
    • Free education up to matric for workers’ children in WWF schools.
    • Post-matric scholarships.
    • Educational assistance for books, uniforms, transport, and fees.
  • Financial Grants:
    • Death grant
    • Marriage grant
    • Hajj grant
    • Welfare grants for special needs
  • Health & Vocational Training: Medical support and training programs through various institutes.

4 What is the WWF MIS Portal?

The Management Information System (MIS) is an online portal that allows:

  • Worker registration
  • Submission of scholarship and grant applications
  • Upload of documents
  • Status tracking
  • Communication with companies and panel schools

It is designed to improve transparency and eliminate the need for manual paperwork.

5 Who can use the WWF MIS Portal?

The portal supports multiple user types:

  • Workers and their families
  • Companies/Employers
  • Panel Schools
  • WWF administrative staff

Each user has role-based access and separate functions.

6 How can a worker register on the MIS?

Workers generally require:

  • CNIC
  • Recent photograph
  • Social Security / EOBI card
  • Proof of employment
  • Contact details for registration and verification

Registration is completed online on the MIS portal.

7 What documents are required for applying for educational benefits?

Common documents include:

  • CNIC / Form-B of the student
  • Student photograph
  • Admission letter
  • Fee challan or school certification
  • Worker’s employment proof and CNIC
  • Supporting documents for specific scholarships or allowances

Exact requirements vary by type of application.

8 How do I apply for an educational scholarship or reimbursement?

  1. Register or log in to the MIS portal.
  2. Select the relevant scholarship or grant.
  3. Upload required documents.
  4. Submit the application.
  5. Track application status online.

Approved tuition payments are often sent directly to panel schools.

9 How do I track my application or grant status?

Once logged in, the MIS shows:

  • Submitted applications
  • Pending tasks
  • Verification progress
  • Approval or rejection status
  • Payment disbursement details

Notifications may be sent via SMS or email.

10 What is a Panel School?

Panel schools are institutions registered with WWF to provide subsidized or free education to workers’ children. WWF pays tuition and approved expenses directly to these schools.

11 How do schools join WWF as panel institutions?

Schools apply via MIS and must meet:

  • Registration and accreditation criteria
  • Capacity and infrastructure requirements
  • Compliance with WWF policies

Approval is granted after scrutiny by WWF authorities.

12 What is the Marriage Grant?

A one-time financial assistance provided for the marriage of a worker’s daughter.

General requirement: valid proof of employment, CNIC/Form-B, marriage registration documents, and application via MIS.

13 What is the Death Grant?

Financial support provided to the family of a deceased worker.

Required documents usually include death certificate, worker’s employment verification, and beneficiary details.

14 Does WWF offer housing or residential schemes?

Yes. WWF develops:

  • Worker Housing Estates
  • Residential colonies
  • Low-cost housing units

Allotments are made through established procedures and eligibility conditions.

15 How does a worker apply for housing?

Applications are typically announced publicly by WWF. Interested workers must:

  • Meet eligibility criteria
  • Submit required documents
  • Apply through designated channels (often via MIS or administrative office)

16 Does WWF provide support for medical treatment?

WWF supports medical facilities and vocational institutes. In certain cases, medical reimbursement or assistance may be provided based on policies and availability.

17 How can employers/companies interact with WWF?

Employers can use the MIS to:

  • Register workers
  • Validate worker information
  • Manage contributions
  • Track cases related to their workplace

18 How does WWF verify worker eligibility?

Verification is done through:

  • Social Security institutions
  • EOBI
  • Company records
  • Cross-checking employment and contribution data

19 Do beneficiaries need to visit WWF offices physically?

For most processes, no. The MIS portal allows online submission and tracking. Physical submission is required only in special cases or where documents must be verified manually.

20 What languages are available for WWF services?

WWF services and notices are primarily provided in English and Urdu. The MIS is designed to be accessible for the general public.

21 Is there any mobile application for WWF services?

At present, the MIS is web-based and a dedicated mobile application is not yet publicly available. WWF is planning digital improvements, and a mobile app can be developed to simplify access.

22 How do I contact WWF for help?

You can reach WWF through:

  • Official website contact section
  • MIS support channels
  • Regional WWF offices
  • Email or phone numbers published by WWF

23 Is my personal data secure with WWF MIS?

WWF implements secure access controls and data verification mechanisms. Users are responsible for keeping their login details safe and ensuring document accuracy.

Still have questions? If your question is not addressed above, please visit the Contact Us page or email it@wwf.gov.pk for further assistance.

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